This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My recent hip replacement

Posted By Ladykins129

"My recent hip replacement"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance Pilgrim Hospital / Trauma and orthopaedics

(as a service user),

I fell badly in November 2017  Broke my wrist and, as it turned out a 3 weeks later, broke my hip.  This break did not show up on the X rays so I suspect it was a stress fracture that got worse with walking on it.  Eventully I rang 111.  They were brilliant as  were the Ambulance service who contacted me every 2 hours until an ambulance could get to me.

I arrived at Pilgrim hospital about 10pm and the next day had a total hip replacement.   From start to finish, the staff at Pilgrim on ward 3b were brilliant  I was in a room with 3  other "hips" We  all got on well and the staff would join in when they were dealing with us.  The Doctors were as good and we were naughty really. We did take the rise out of people to their faces so the new we were only joking.  We all agreed the care we had was very good.  

Pilgrim has long been "my" hospital.  First went there in 1974 before it officially opened.  Has always been good to me and mine and would not go anywhere else unless I was forced .                                                                                                                                                              

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 6 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 12/02/2018 at 15:11
Published on Care Opinion at 16:09

Thank you for providing feedback regarding your experience with the NHS 111 Service, provided by DHU 111 (East Midlands) CIC, a division of DHU Health Care CIC.

I am very happy to hear you have had a good experience with the service and hope you are now recovering well and I wish you the very best for the future.

Kind regards,

Judith Brown

Patient Experience & Engagement Manager (DHU Health Care CIC)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from East Midlands Ambulance Service NHS Trust 6 years ago
East Midlands Ambulance Service NHS Trust

Submitted on 21/02/2018 at 22:43
Published on Care Opinion on 22/02/2018 at 09:20

Thank you for sharing your experience of our service and your kind words regarding our staff. We would like to share your praise with the staff members who attended you, to be able to do this we need some more information. Could you please send the date and address that the ambulance responded to our Patient Advice and Liaison Service.

Once again thank you and we wish you well in your recovery.

Richard Hunter, Ambulance Operations Manager

Lincolnshire Division

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from David Donohoe, Charge nurse, Pilgrim - Ward 9A, United Lincolnshire Hospitals NHS Trust 6 years ago
David Donohoe
Charge nurse, Pilgrim - Ward 9A,
United Lincolnshire Hospitals NHS Trust

Submitted on 01/03/2018 at 14:28
Published on Care Opinion at 18:11

Dear Ladykins129,

We as a team are so glad you enjoyed your experience on the ward.

We continuously strive to improve our service and patient experience and it is always extremely rewarding to hear such positive feedback at such difficult times.

As staff we always try and be as professional as possible but that doesn’t mean we can’t have a laugh and a joke with patients when the time is right.

Thank you once again,

David Donohoe,

Deputy Charge Nurse - Ward 3B

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k