"Excellent help, support and attention"

About: John Eastwood Hospice (inpatient) John Eastwood Hospice (inpatient)

Posted by sculptordj87 (as a service user), 6 years ago

When I found out that I had cancer, I was relieved in one way because I had felt so poorly for quite a while. In another way I felt I was strong enough to deal with it and accept I might not have long to live. But then as the reality hit me and I started the chemo programme the challenges hit me hard. Not being able to be the active positive person I used to be, and accept that fact was devastating. I realised I needed some support and I asked for it from the special nurse support team. They referred me to the Palliative Care team based at John Eastwood Hospice.
I was helped with home aids to support me and with advice on how to cope with my situation, because at the time I was drowning in a black hole. It was also suggested that I might try day care, something which I thought I was not ready for. I now know and appreciate that it was the best thing I could have done. The help, support, care and attention was excellent and I really felt at last I could talk and be listened to and guided.
The treatment I have received from everyone in KMTC since I started with my cancer has been excellent, and I am truly grateful to the whole team.

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Responses

Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 04/04/2018 at 15:04

Published on nhs.uk at 16:06

Thankyou very much for taking the time to comment on the care you have received at John Eastwood Hospice.
I am really sorry that I have not responded before but for some reason your comments were not highlighted to me. We are addressing this to ensure all Care Opinion comments are acknowledged in a timely fashion.
I am really pleased that you feel that the support you have received in the Day Care Unit and by the Palliative Care Team has been beneficial to you.
We work very closely with the Kings Mill Hospital team and I will pass your comments onto our staff at John Eastwood Hospice and Kings Mill Hospital
Kind Regards Anne Haywood

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Update posted by sculptordj87 (a service user) 6 years ago

I really appreciate this response because it proves to me that my letter has not gone unnoticed. I am glad that John Eastwood Hospice will know that I took the time to show how much I appreciated the care.
Best wishes

Anne Haywood

General Manager, Bassetlaw,

Local Partnerships

Submitted on 05/04/2018 at 11:16

Published on Care Opinion at 12:47

Thankyou. All the staff are aware of your gratitude. and they do appreciate it

Kind Regards Anne

Anne Haywood General Manager

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Jane Danforth

Involvement & Experience Officer, Involvement, Experience and Volunteering Team,

Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 05/04/2018 at 16:26

Published on Care Opinion at 16:47

Hi sculptordj87
We read every story on Care Opinion about Notts Healthcare and we use the feedback to improve services. I'm so glad you came back on the site to comment as not many people do and it is so valuable to know when we are doing well and when we need to do things better. By listening to you we can achieve this.
I hope you continue to receive good care
Kind Regards
Jane

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