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Care Opinion

Support from staff

Posted By JMcK

"Support from staff"

About: New Stobhill Hospital / Trauma & orthopaedics

(as the patient),

I was really anxious about coming to Stobhill hospital x ray department for a test.   So anxious my GP gave me a tablet to keep me calm before I went.   I knew I would feel claustrophobic.   At the department I saw a large poster saying you could ask for help.   I didn't think it would be for my problem but my sister encouraged me to ask.   It was fantastic.   Someone came to see me straight away and talked me through my test.   They  stayed with me until I went in and then they were there when I came out to check I was all right.   I felt a bit silly for being so scared but I want to say thank you to the nurse who helped me.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 6 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 02/02/2018 at 16:17
Published on Care Opinion at 16:21

Dear JMcK,

Thank you for taking the time to provide feedback on your experience. I am pleased to hear that the poster prompted you to ask for some additional help and that staff were able to support and reassure you during your visit. I will ensure that the service is made aware of your feedback and that your thanks are passed to the staff.


Best wishes

Julie

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