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Busy phonelines

Posted By ninevey

"Busy phonelines"

About: Bromley Healthcare

(as a service user),

I have waited over 15 minutes trying to get through on the phone to sort out an appointment. You need to put more people on the phones if they are so busy.

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare

Submitted on 12/02/2018 at 07:08
Published on Care Opinion at 11:21

Thank you for your feedback.

We are working hard to provide an extended service for patients that once fully implemented will improve the patient experience of getting through to speak to a member of staff and we are sorry that while we are in the process of setting this system up that both you and some other patients have had a difficulty in getting through by telephone. Your feedback and that of other patients is helping us to identify areas for improvement.

Julie

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