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"A completely new experience"

About: Westerlands Care Home (Stirling)

(as a service user),

Staying at Westerlands was a new experience for me. I find it very illuminating being with others with the same condition as myself and who are willing to share and talk about the problems we have. Talking about them helps to solve them. I have made new friends while being here and it has eased my own problem of sharing this difficult condition that I have.

Environment

Environment


Reception

Reception

The reception room (office) is rather small.

Waiting Time

Waiting time


Cleanliness

Cleanliness

I think the building is well looked after. I feel it is being attended to.

Finding your way

Finding your way

It is well organised but sometimes I need to ask, which is good for me as i need to talk and share my problems with others.

Toilet

Toilet

Excellent. I have never found it dirty or smelly and there is always sufficient supplies of toilet papers.

Bathroom

Bathroom

Perfectly clean.

Food

Food

The food is good; it's Scottish, wholesome and varied. I was a Home Economics teacher and find that the quality of food is up to standard and sufficient.

Liquid

Liquid


Room

Room

My bedroom is great and more than up to standard

Privacy

Privacy


Personal Belongings

Personal belongings


Lighting

Lighting

There is plenty of natural light coming in to the building.

Heating

Heating

I have no complaints regarding the heating. I always feel comfortable.

Noise

Noise


Things to do

Things to do

I have never felt bored.

Other patients

Other patients


Keeping in touch

Keeping in touch

I can use the telephone in the office at any time. I'm not sure if I have done this before.

Access to outdoors

Access to outdoors

It is a beautiful place.

Staff attitude

Staff attitude

I think they are extremely helpful and attentive. All I need to do is ask. They do not grumble between themselves. The staff are happy to oblige.

Staff skills

Staff skills

I have not found a fault. I can see how hard they are trying.

Daily living support

Daily living support


Seeing the whole me

Seeing the whole me


Medication

Medication

My tablets are presented to me. I do not need to search for them.

Introductions

Introductions

I have not felt left out by not knowing people. I have been introduced to all of the staff here and nothing has been neglected.

Being listened to

Being listened to

I am appreciative. 

Explanations

Explanations

If I require an explanation I have every confidence that i shall receive it.

Involved in decisions

Involved in decisions

I only want to be involved where necessary. I don't want to feel like I have a formal job.

Being given time

Being given time


Care staff

Care staff

All the staff are very accommodating and are very helpful. I can't criticise anything.

Manager

Manager

I feel 100% happy. I will let you know if i find a fault.

Other staff

Other staff

I can't criticise anyone at the moment and hope it continues. They look happy.

Visitors

Visitors

I appreciate that my visitors are always welcome.

Responses

Response from Rod Lauder, Manager, Westerlands Care Home We have made a change

Thank you so much for taking the time to complete your story in so much detail. I'm delighted that you are enjoying your stay at Westerlands so much.

We will endeavour to keep the upstairs office (reception) as clutter-free as possible so we make the most of the space in that room.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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