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"Total lack of appropriate respect and dignity"

About: Basildon University Hospital

First visit to Ward found mother in 90s slumped in chair with black bloody vomit stretching on gown stretching from neck to floor some 6 inches wide and in a puddle of black blood some 10/12 inches by 18 inches!, blood dried in nightie so been there some time.

Ordered nurse to attend!! This was beyond neglect.

All staff wanted to say is we haven’t got time, I am busy somewhere else, excuse and inexcusable waffle.

Disgusted.

From there the respect and care shown to her and others went downhill.

Some of it is obviously institutional and management needs to take some lessons from nursing and care homes about the respect and dignity and care of elderly.

Why if I have a complaint that could be suffered by a 30 yr old is there a policy of putting patient in geriatricward!

Negative discrimination abounds without evidence of positive appropriate intervention.,

The list of horror is interminable.

For just one stay.

She has no dementia. I would need to write an essay to cover all the points that were pushed in my face.

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital
Submitted on 01/02/2018 at 10:08
Published on nhs.uk at 13:02


We are very sorry that you have had cause to raise concerns about your mother's care at Basildon Hospital, and we would like to explore your concerns with you.

Please contact our Patient Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4440 in order that they can investigate your concerns further.

In the meantime, your comments have been forwarded to the senior team responsible for the elderly patient wards to address immediately with their staff.

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