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"My stay on B2"

About: Bassetlaw Hospital / Ward B2

(as the patient),

My opinion about my stay on B2 ward is that there is not enough done to understand the psychology of the patient.

It has taken until this year for my mind to clear enough to remember the delusions I had whilst on B2.

The medical report says very little about my mental condition, just external behaviour.

The delusions stayed with me even when I had left B2, but no real observations were made by people supposed to be trained in mental health.

Medication may play a part in mental health, but there should be more focus on psychology and counselling to understand the patient's story and help them find ways of coping better, perhaps we would see fewer suicides then, as people on medication often feel trapped and hopeless in their condition.

Whilst on B2 the staff disregarded my wife's input and would not communicate with her, they were rude and ignorant to her.

If they had communicated properly with her they would have gained insight into my mental health, this may have reduced the amount of time spent on the ward and freed up a bed, which are in such short supply.

I hold the nurse given responsibility for me wholly to blame.

If they had checked case history and communicated properly with my wife/carer they would have gained insight into how I present normally and have been more able to care for me appropriately.

Their disrespect for my wife and to her was uncalled for and they still owe her an apology for the disrespect. 

Presenting as over familiar is mentioned in the medical report, it is totally out of character for me, again this kind of thing really ought to be discussed with immediate family and carers, else you are treating someone whilst being blindfolded.

We (my wife and I ) had received testimony that B2 were bad for communicating with patient's family and carers, we now know for ourselves how that feels.

Also we had been advised not to use PALS by another friend but we tried, just to get fobbed off with excuses. Twice we have used PALS to no avail. We find the system inadequate to the real needs of the patient and the system for complaints to be a total disappointment for them too.

Our trust in the NHS is greatly diminished for my safety and welfare, which would take too long to go into now.

My wife and I have struggled through the last 2 and a half years not knowing who to trust anymore, because B2 and the rest of the system let us down.

I really do believe the methods for assessing mental health need to be examined and more thorough questions need to be asked of the patient to be able to discern or perceive properly the patient's state of mind.

Medication may calm them down, but doesn't get to the deeper rooted problems of thoughts and emotions which all contribute.

I hope to hear of changes within the mental health sector.

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Responses

Response from Sally Redgate, Acute Service Manager (North), Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust 6 years ago
Sally Redgate
Acute Service Manager (North), Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Trust
Submitted on 08/02/2018 at 16:02
Published on Care Opinion at 16:34


Dear Runningsy74,

Thank you for taking the time to post your feedback about your experience on B2 at Bassetlaw Hospital. We at B2 strive to ensure good quality care for all our patients and I am sorry that you feel that your experience was not to this standard.

Working with families is a key priority for us and we recognise the importance of sharing information with loved ones to support people to become well again. This can be complicated where consent issues are present as this does limit the information that we can share. However this should not mean that family members are not supported and the information they share would be available to be included within a patient care plan.

As a team we have had a push to increase the number of staff who have received additional training regarding working with families and we are continuing with this work with the ambition that all team members have the opportunity to expand their skills.

You mention that it has been a while since your experience, since that time we have developed a clinical morning meeting where a range of team members attend to address the current issues faced by those on the ward. This aims to recognise appropriate observations levels to support people with their symptoms. I can assure you that we have a long standing observations policy and an observations level would have been allocated to you depending on your needs.

We are sorry that treatment options which you have mentioned are not available on the ward however I would hope that details of counselling services were made available. Should this not be the case I would be more than happy to forward you information about local counselling services.

I appreciate you providing your comments as all feedback both good and bad helps us to continue to develop our services to a high standard.

If you wish to meet with to discuss further then please contact me on steve.hill@nottshc.nhs.uk or 01909502032

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