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"A&E visit - total lack of communication"

About: Macclesfield District General Hospital / Accident and emergency

I had to go to A&E as an emergency 2 weeks after my c section - I had sudden & excessive bleeding, which turned out to be due to retained placenta. The streaming nurse when we first got there was fab, as was the Gynae doctor who assessed me. This was all done in the first 1.5 hours, at which point we were told bloods would be taken and that I was going to be readmitted to post natal ward; my husband was sent home to collect our baby as I was breastfeeding. Fast forward over FIVE hours when I was finally taken up. Nobody had communicated between A&E and the ward (or with us), we’d been put in a side room and forgotten about (we asked four times what was happening, given we now had our newborn with us and I was still bleeding) and no bloods were taken till we got into the ward - handovers in A&E meant that each time we asked, the person said they’d just come on shift and didn’t know but would find out, then we heard nothing. We went in at 6pm and only made it up to post natal at around 11:30pm, only to be told that the bed had apparently been available since just after 8pm so they didn’t know why there was a delay. Poor experience across the board. I have reviewed maternity separately.

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Responses

Response from Macclesfield District General Hospital 6 years ago
Macclesfield District General Hospital
Submitted on 29/01/2018 at 10:46
Published on nhs.uk at 11:01


We were very disappointed and sorry to read your comments. Senior Sister Fiona Owen from A&E is personally aware of your concerns and would very much like to discuss them with you.

Fiona can be contacted by telephoning 01625 661894 or by email via fiona.owen@nhs.net

The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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