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Care Opinion

An operation that went wrong

Posted By E2108

"An operation that went wrong"

About: Queen Elizabeth Hospital Birmingham / General surgery

(as the patient),

I think staff are unapproachable and unhelpful. I had a routine operation which went wrong and resulted in me having another operation two weeks later which turned into major surgery at another hospital. Have no faith in the QE.

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Responses

Response from Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 6 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 31/01/2018 at 15:55
Published on Care Opinion on 01/02/2018 at 08:58

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that you experienced complications during your recent surgery. The senior staff responsible for General Surgery are keen to investigate what has gone wrong and take any necessary action. For this to happen we will need some more details from you. If you are happy to discuss this in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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