"Total lack of communication"

I am undergoing physiotherapy at St Georges Medical Centre for a problem with my legs.

I had an excellent session with the physiotherapist. They explained everything about my problem in great detail and gave me a number of exercises to do until my next appointment. There were a number of exercises and I explained that I was having difficulty remembering the detail of what to do. No problem, the physiotherapist arranged to send by email the exercises and a video which they did whilst I was there.

From here everything went down hill. The email didn't arrive. My email system was working perfectly normally and I can only think that due to the video and number of attachments in the email the overall message was too large to be processed by my provider.

Between 11.45am and 5pm the same day I phoned the centre 5 times only to be greeted each time by a recorded message saying no one was available to take my call and that if I left a message someone would call me back. This I did and on each occasion expressed my urgent need to get hold of the instructions for my therapy in view of my discomfort and with the weekend looming it meant that I would have to put up with my discomfort for at least 3 days until I could speak to somebody on Monday. Even then I have no confidence anyone will ring me. To date I have had no contact whatsoever.

Does this mean that no one is checking their message system? I despair and could do without this stress!