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"Great care delivered"

About: Stepping Hill Hospital / Trauma and orthopaedics

I fractured a bone in my arm in February of 2017 (stupidly), and have been meaning to give complements to the ward I was on ever since. On the 6th February I was admitted to a D ward (unsure which) for surgery on my right arm which included pins holding it together to allow the bone to heal.

Whilst on the ward I met nurses staff (including bank members) and surgeons and I have to say, everyone was fantastic. My surgery went smoothly and I was involved in my care from minuet one I was reassured when feeling nervous, provided me with aftercare and was al done in a professional and caring manner.

One nurse who I found exceptionally caring- a bank nurse who had worked the wards for many years however had recently retired and was doing a little extra work. She is an excellent example of a professional delivering good practice. She was caring, compassionate and most of all a joy to talk to when you feel a little vulnerable.

Overall, I couldn't have asked for a better service. I typed in google this morning NHS C.. and immediately it came up with 'NHS complaints'

I feel the staff of the NHS - at times do not receive the recognition they deserve and therefore

I would like to thank all staff who came into contact with my care and - without sounding patronising, thank you for all doing a good job!

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Responses

Response from Stepping Hill Hospital 6 years ago
Stepping Hill Hospital
Submitted on 09/02/2018 at 15:43
Published on nhs.uk at 16:01


It was lovely to read your feedback, thank you for sharing it with this site. It will be a pleasure to pass on your compliments as requested and I'm sure the staff will greatly appreciate them. It's the little things that make all the difference and lift the spirits of a patient who may be feeling vulnerable or frightened and your comments capture this beautifully. I wish you well in your continued recovery.

Complaints & PALS Team Lead

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