"Excellent clinical service badly let..."
About: Queen Elizabeth The Queen Mother Hospital Queen Elizabeth The Queen Mother Hospital Margate CT9 4AN
Posted via NHS Choices
What I liked
I could not fault the care that individual members of staff gave or the clinical quality of the treatment given
What could be improved
The administration and communication between services. As a complex diagnosed suddenly with a complex serious illness I was dischaged with little written information, verbal instructions that were often contradictory between deaprtments (exascerbated by poor hearing) and with expectations of support that were not met it actuality.
QEQM (Eat Kent Hospitals NHS Trust) needs to reveiw its patient care practices in relation to overall customer care along complex paths. It is no use requesting 'snapshot' customer service polls the whole patient experience needs to be urgently reveiwed and weak links urgently addressed.