"Administration leaves a lot to de desired"

About: Leicester Royal Infirmary / Gynaecology

I cannot fault the nursing and medical staff however the administative processes are not robust.

I was referred on a 2 week wait and did see my consultant within this timeframe. What I didnt realise was that I had been appointed into a colposcopy clinic. Unfortunately after my consultation my notes were with the colposcopy secretary rather than the secretary responsible for organising my admission. This took numerous phonecalls to right and ultimately I did get a phonecall from my consultant to let me know that he would be organising my admission.

After my procedure I hadnt heard any thing for three weeks regarding my need for follow up or not so I contacted my consultant s secretary. Apparantly owing to a 'coding issue' my histology report had not been linked to my notes therefore my consultant hadnt had the opportunity to review and decide whether I needed any followup.

I feel that this situation is unacceptable and although I am never happy to think if I havent heard anything it must be ok,and will persist until I hear my results, there will be others who wont and this situation could potentially put someones life at risk.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer,

Thank you for taking the time to leave a review of Gynaecology at Leicester Royal Infirmary. We would like to apologise for the distress this may have caused following your procedure and your comments will be passed onto the Gynaecology department for review. If you would like to take this further and raise this with the department yourself, please contact our Patient Information Liaison Service (PILS) on Tel. 08081 788337 (free telephone line) or online here: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/.

We hope you are well and would like to wish you all the best.

Kind regards,

Communications Team

Leicester’s Hospitals

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