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Deserve the highest praise

Posted By MPG

"Deserve the highest praise"

About: Aberdeen Royal Infirmary / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Admitted to Aberdeen Foresterhill hospital after collapsing at home. Everyone from the ambulance staff, A&E department, XRay, plaster room and in ward treated me with excellent courtesy and reassuring care all staff from Consultants to Domestic staff ambulance crews deserve the highest praise and my gratitude as they were as everyone knows extremely busy for my two day stay. Please pass on my thanks.

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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 29/01/2018 at 12:58
Published on Care Opinion at 13:28

picture of Alan Martin

Good Afternoon MPG,

Thank you for sharing your experience and for all the kind words you have expressed for our staff in the Scottish Ambulance Service and our NHS partners.

It is nice to read such positive feedback and if you would like I can organise this to be sent over to the crews themselves. It is nice for the crew to know how their patients are doing after they deliver them into the safe hands of our partners in the hospitals. If you would like to do this you can email me on scotamb.CorporateAffairs@nhs.net.

I thank you again and wish you a very speedy recovery

Alan

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Response from Fiona Robertson, Chief Nurse, Dr Gray's Hospital & Moray HSCP, NHS Grampian 6 years ago
Fiona Robertson
Chief Nurse, Dr Gray's Hospital & Moray HSCP,
NHS Grampian

Submitted on 29/01/2018 at 19:19
Published on Care Opinion on 30/01/2018 at 10:36

Dear MPG,

Many thanks for taking the time to post regarding your recent experience following your collapse at home. It must have been a very distressing time for your but so glad to hear of the positive experience that you had from all involved in your care.

As Alan has detailed it is so nice to hear positive feedback and I will share this with the team in A&E.

Hoping you are recovering well at home

With Best Wishes

Fiona Robertson Chief Nurse

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