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Feeling left humiliated embarrassed lonely...

Story from nhs.uk

"Feeling left humiliated embarrassed lonely..."

I have been diagnosed with complex ptsd anxiety and depression The reception staff have me under a different surname and each time i have a appointment it is never changed to correct surname so I get confused when my appointment is I get promised appointments through the post but never get them through

I walk everywhere as I don’t feel safe Getting in taxis or on buses due to not feeling safe with men due to abuse my mental health nurse said she couldn’t assist me in getting out of my house as I can get out and didn’t realise I walked everywhere but I only go to appointments and nowhere else if i did get on a bus or taxi she would been able to help

Me i also unfortunately lost my businesses and car overnight she replied if I am correct you gave your car up voluntarily I didn’t give my car up voluntarily my ex partner had to as I couldn’t drive it with the medication I am on and couldn’t afford to keep the car I did explain this to her before the car was the one thing that belonged to me and I had to watch it go don’t have any other support apart from survivors in transition which are fantastic and don’t know where I would be without them definitely would of committed sucide but they are not a crisis they deal with abuse I asked if I could still come to see my mental health nurse for support and helping me to trust women as I don’t like women as they abandon me and have been let down so much but she no there was nothing else she could do to support me and has discharged me I feel lost isolated scared abandoned a problem I didn’t mean to take up valuable time that they have but I needed the support someone I could go to i also suffer with anxiety and unfortunately I urinated myself which I felt totally embarrassed dirty shameful and embarrassed I sat outside crying and my mental health nurse said I could go home and she would make a another appointment for the following week I said no I needed this appointment I was desperate for this appointment she didn’t offer to help me make feel comfortable i felt really overwhelmed embarrassed guilty dirty and shameful why didn’t she just show a tiny bit of care and understanding

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Responses

Response from Mariner House 6 years ago
Mariner House

Submitted on 31/01/2018 at 18:32
Published on nhs.uk at 20:04

The experience you report sounds awful and we are very sorry you did not feel that you received the care and compassion that the situation you found yourself in clearly required. Your comments and report of your experience has been passed to the service manager for their information and to share with the team.

We are very concerned about the incorrect surname on your clinical record and that you did not receive confirmation of promised appointments. This is not acceptable and we would like to look into this further. To enable us to look into this we would be grateful if you would contact Our Patient Advice and Liaison Service (PALS) with your name and address so we can trace your record. PALS can be contacted via email: pals@nsft.nhs.uk; phone: 01603 421191 or BT Freephone: 0800 279 7257. The PALS office is open 9am to 5pm, Monday to Friday. Outside these hours you can leave a message on our PALS voicemail which we aim to respond to the next working day.

We are pleased to hear that you have found support through Survivors in Transition. If you have now been discharged from Mariner House, but find that you mental health problems worsen again, please speak with your GP about it as it may require a new referral which your GP will be able to do.

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