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"Frustration at trying to get tests done"

About: Borders General Hospital / Physiological Measurement

(as the patient),

I had to argue for my appointment tests at the physiological measurement department. I was frustrated as staff seemed determined not to do all the tests the cardiology consultant had asked for. I was told that consultants always ask for tests that are not required and that my consultant was only looking for COPD (news to me), which could not be shown present or not on the spirometer in front of me. I felt very small, but had to ask that my concerns were written down in my notes after trying to argue my point. There was another member of staff the room, but never spoke. That 'turned the table'. I was not put on the spirometer there but reluctantly shown to a different room for some of the required tests using a breathing chamber and machine linked to a computer. 

Considering my GP had requested stress breathing tests 15 months previously (along with an ECG and chest xray), and after two months I had enquired at the physiological measurement dept as to the breathing test whereabouts, a member of staff had informed me that I did not require those, and informed me that I had been put through to be consulted with a cardiologist. This appointment came through in the summer and I saw a doctor, who ordered an echo-cardiogram. That was followed up two weeks ago. This is when the cardiologist requested full lung function tests and an CT cardiac coronary angiogram.

Although I was astounded at the member of staff's attitude regarding the tests requested, I do feel I should apologise for me raising my voice in frustration and being more forcefully insistent and managing to get 'my own way'.

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Responses

Response from Austin Ramage, Lead Clinical Physiologist, Physiological measurement, Borders General Hospital 6 years ago
Austin Ramage
Lead Clinical Physiologist, Physiological measurement,
Borders General Hospital
Submitted on 08/02/2018 at 14:07
Published on Care Opinion at 16:32


Dear Daisy000

I am sorry that you had a disappointing experience whilst attending the Physiological Measurement Department.

As Healthcare Professionals we have a duty to ensure patient safety at all times and as such it is appropriate that we both consider the indications and fully explain the associated risks when performing specific procedures. There are clinical guidelines that we have to follow for every test that we perform within the Physiological Measurement Department.

We fully understand the frustration when a process is unfortunately more complex than may have originally been anticipated.

Should you have any ongoing queries regarding the clinical reasons for our concerns whilst performing this test I would be happy to discuss these further.

My phone number is 01896 826576.

Kind regards

Austin

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