This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Patient's left to mess themselves

Story from nhs.uk

"Patient's left to mess themselves"

About: Hertfordshire & Essex Hospital

Disgusting treatment of the elderly who are relying on staff to help them with mobility.

All we saw was elderly patients being left for hours in chairs. Cold tea, yogurts with no spoon, empty drips, some were sat in chairs in a corner in nothing but a flimsy gown. We had to robe my father and another elderly patient. Both had been left for hours on end.

Elderly patients who were able to go to the toilet were told to sit down.

A place you will not want your loved one's at.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hertfordshire & Essex Hospital 6 years ago
Hertfordshire & Essex Hospital

Submitted on 22/01/2018 at 10:05
Published on nhs.uk at 11:01

Dear Sir/Madam

I am sorry to hear of the concerns you have raised in relation to the care and treatment of your father and other patients during their stay at Herts & Essex Hospital.

We value feedback from our patients and carers as it enables us to improve the services we provide.

If you would like to raise a formal complaint or to discuss the concerns you have raised, please contact the Patient Experience Team on 0800 011 6113/01707 388 165, alternatively please email on complaints.hchs@nhs.net.

I would like to reassure you that any comments made during telephone calls, emails or meetings will be treated with the appropriate confidentiality and sensitivity.

We would not allow any patient to be discriminated against for having raised concerns with the care or treatment they have received.

If you require support or independent advice then you may find it helpful to contact the NHS Complaints Advocacy who will offer you help and assistance.

You will find contact information for the local provider POhWER by calling 0300 456 2370 or online at www.pohwer.net

Thank you for bringing your concerns to our attention.

Yours faithfully

Natasha Forster

Patient Experience & Complaints Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k