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"Thank you thank you thank you"

About: Royal Albert Edward Infirmary / Accident and emergency

You hear the hype.....you read the hype...

I speak as I find.

January 19th 2018

After my nearly 94 year old mum who has vascular dementia had a fall after leaving the hairdresser, I feared the worst.

1. The hairdressers Ince Green Lane - You’re care of mum and swift response was above and beyond. Thank you

2. Ince community centre nurse, You’re compassion, care & professionalism was humbling. Thank you

3. Accident & emergency receptionist at Wigan Infirmary - You’re calmness,understanding and empathy for mums condition ensured swiftness of treatment and I will be forever grateful. Thank you

4. The nurse who transferred mum into a side ward, ensured mum was comfortable and made mum a cup of tea....yes if I get to heaven before you I will ensure I open the gates for you and let you in. Thank you

5. The doctor who assessed mum - You showed humility, patience, understanding and the utmost respect for mum. Thank you

6. Lead Physio What a wonderful man who clearly knows a lot about how to listen,offer good advice, act speedily and give hope. Thank you

7. The porter - who was sensitive, respectful with a sense of fun who made mum giggle...you made me smile. Thank you

8. The staff who settled mum on Lowton Ward and showed genuine interest in how best to communicate, listen and understand mums cognitive function. Thank you

As I said at the start ... I speak as I find......

We have some amazing people working in our NHS

Thank you will never be enough

If this could be shared far and wide...maybe the power of the people can ensure this precious service is protected and preserved

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 6 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust
Submitted on 30/01/2018 at 09:55
Published on Care Opinion at 10:39


Thank you for your kind comments in respect of your mother’s recent attendance at Wigan hospital and A&E.

It is very kind of you to take the time to let us know of your experience and very much appreciated. I will ensure that your comments are shared with all the relevant staff within the different disciplines and areas, who I am sure will be greatly encouraged by your feedback.

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