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"Post inpatient outcomes."

About: Queen's Hospital (Romford)

In my opinion, and experience, the general situation for outpatients could be a lot better.

Some clinics have apparently been over booked with appointments, causing considerable delays in patients being seen for their consultation. Often such an appointment will only take a few minutes, this leaves the patient with a "what a waste of time" impression.

There have been occasions when a doctor has not been available, and the patients have not been informed of this for a long time, the expressions of disbelief are unprintable.

Occasionally, a patient will attend an appointment, only to be told that this was a mistake and offered a later appointment.

This is very disruptive.

Time, and expense, has been expended to no avail, often other commitments, or family concerns, have had to be put-on hold, and similar arrangements are needed for the further appointment.

It is most frustrating.

Sometimes, on having been discharged as an outpatient, a patient's discharge will stipulate a follow-up appointment, possibly 6 to 8 weeks.

This is apparently never adhered to.

Often the appointment will be given in several months time.

Meantime, the patient may be under restricted lifestyle, and uncertainty.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 05/02/2018 at 07:07
Published on nhs.uk at 10:07


Thank you for taking the time to provide us with your feedback, I am sorry to hear the concerns that you have raised. If you would like to discuss your concerns further you can contact our Patient Advice and Liaison Service, they can be contacted on 01708 435 454 or by email pals@bhrhospitals.nhs.uk and they will do everything they can to help you.

Kind Regards

Catherine Wood

Matron Outpatients

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