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Northgate Hospital Great Yarmouth - terrible...

Story from nhs.uk

"Northgate Hospital Great Yarmouth - terrible..."

About: Norfolk and Suffolk NHS Foundation Trust

Nightmare from beginning to end. Waited 16 months for CBT and gave up! Would never engage with mental health service after the lack of care i received from the hospital. Over medicated with no follow up appointment for 6 months. Disgusting treatment. Complete lack of care and waste of time.

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Responses

Response from Norfolk and Suffolk NHS Foundation Trust 5 years ago
Norfolk and Suffolk NHS Foundation Trust

Submitted on 22/06/2018 at 18:17
Published on nhs.uk at 19:06

We are sorry for the negative experience that you report. CBT is usually either an alternative to medication or used alongside medication for mild to moderate mental health presentations. Your reference to over-medication is therefore particularly both concerning and confusing and we would need a little more information to be able to be able to understand what happened.

We appreciate this was some time ago now and hopefully things have improved for you, but if you are prepared to talk to us about this, you can do so by calling our Patient Advice and Liaison Service (PALS).

PALS can be contacted via pals@nsft.nhs.uk; phone: 01603 421191 or BT Freephone: 0800 279 7257. The PALS office is open 9am to 5pm, Monday to Friday. Outside these hours you can leave a message on our PALS voicemail which we aim to respond to the next working day.

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