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I was feeling nervous but staff reassured me

Posted By newzealand

"I was feeling nervous but staff reassured me"

About: Solihull Hospital / Cardiology

(as the patient),

I had to attend the cardiac catheter suite at Solihull hospital yesterday morning, I was feeling very nervous when I arrived but all the nurses were very kind, caring and reassuring me that everything would be fine. I would like to thank the nurses on duty yesterday morning, a credit to the NHS 

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Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 22/01/2018 at 09:40
Published on nhs.uk at 10:01

Dear Patient,

Thank you for taking the time to post your comments regarding your care and treatment in the Cardiac Catheter Suite at Solihull Hospital.

It is lovely to read such positive comments, as I appreciate that you were nervous, which is totally understandably.

I am pleased that you had such a good patient experience and that the staff were able to reassure you.

I will forward your posting to the senior management team for the suite and ask that it is shared with the staff, as I am sure they will be delighted to read your positive comments.

Once again, thank you for your posting, as all patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

Best wishes

Miss J. Langham

Patient Services Officer

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