This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I fell and broke my arm

Posted By normayz33

"I fell and broke my arm"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Trauma & orthopaedics

(as the patient),

My arm required fixing.

Extremely first class in every department. Extremely efficient and lovely staff.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/01/2018 at 11:08
Published on Care Opinion at 11:17

picture of Eunice Goodwin

Dear normayz33,

Ouch, that must have hurt. Thank you so much for sharing this with us; it is heartening that you found everything to be first class. I will share this with all the teams, I am sure it will make their day.

I hope you are recovering well.

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by normayz33 (the patient)

Thanks I was in to get the plaster off and though it's sensitive and delicate it'll be fine. The reason I did this Opinion was because I am so fed up with peeps knocking the NHS. I am 70 years old and have had efficient, effective, pleasant help all these years covering many Scottish Hospitals. I feel it's unfair on the staff who do work and try So hard under difficult circumstances, and we should edify and support them.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/01/2018 at 11:48
Published on Care Opinion at 11:53

picture of Eunice Goodwin

Dear normayz33,

Plaster off - that is great.

I really appreciate where you are coming from and it really does help the staff to hear praise, particularly at this 'highly pressured' time of the year.

Once again, thank you and take care,

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k