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"Needs overhaul"

About: The Princess Royal Hospital (Telford)

denied consultation with Nurse as am intolerant of bowel prep Moviprep and Picolax

heard nothing,

I cancelled as I couldn't tolerate the drink, they have put in my files I cancelled which makes it my fault.

They never answer the phone !!!!!!!!!!!!!

Had to go there 42 mile round trip to tell them my change of address.

Meanwhile if I do have inherited bowel cancer from my dad this inefficiency will surely be adding to the stress and possible cancer growth !

when I chased it up I was given the number of the Drs secretary to inform my new address so I was doing the work they are paid to do!

Then when I asked new GP to update me I get a form from Clinical Genetics Unit asking questions about how my parents grand parents great grandparents died , for what reason?

so they can get more funding to show hey do research ??? who knows.

They know my dad died of Bowel Cancer isnt that enough? but they put you through this pointless hell !!!

Dangerous Clinic !

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital
Submitted on 31/01/2018 at 11:54
Published on nhs.uk at 13:02


Good morning,

Thank you for sharing your experience of the Endoscopy Department with us, although I am very sorry to hear of the difficulties you have encountered. I have shared your feedback with the Operational Managers for Endoscopy and they have asked me to convey their apologies for the problems you have had with your appointments. So that we can address your concerns properly please contact the PALS department on 01952 641222 extension 4382, so we can look into this for you and try and resolve your concerns.

Thank you

Kind Regards

Patient Experience Team

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