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"cancelled operations due to winter pressures"

About: Nottingham University Hospitals NHS Trust - City Campus / General surgery

I was due for an operation at City Hospital last week, the day before I received a phone call to say that due to winter pressures it had been cancelled.

I know my operation was not necessarily urgent at the time, but if my condition gets worse I would have no option but to attend A&E.

I has psyched myself up for the operation as I was going under general anaesthetic and I always react badly to it.

I have also arranged my work to be prepared for between 2 to 4 week off as I normally work full time.

I am told hat I cannot be given a new date.

I know this is not the fault of the hospital or staff but the government are saying they have put resources in place for the winter pressures and that they have received positive feedback from patients.

40% of hospitals have winter pressures in the first week of the new year so why are we not prepared, the reason is that the Government will not put the money into making sure the NHS is funded properly.

So what are they doing now, community services are being asked to stop what they are doing to make sure as many people as possible are discharged, so then what happens to the normal community patients, is their care not important.

The Government are saying that even though there are winter pressures, that most people are happy with the service, yes this is because they know what pressures nhs staff are under and they didn't ask the right questions.

I am not happy that my operation was cancelled, although I appreciate why the hospital had to do it.

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Responses

Response from Nottingham University Hospitals NHS Trust - City Campus 6 years ago
Nottingham University Hospitals NHS Trust - City Campus
Submitted on 19/01/2018 at 16:18
Published on nhs.uk at 17:02


Thank you for your feedback.

I’m sorry to hear that your operation was cancelled and for the distress and inconvenience this caused you and your family. Regrettably, as a result of the exceptional post-Christmas pressures on our services following an increase in confirmed cases of flu and sicker patients requiring admission to our hospitals, we had to cancel additional non-urgent operations to alleviate the current pressures on emergency services. We apologise to all those patients, including yourself, who are affected and will be in touch to rearrange their surgery and appointments at the earliest opportunity, if we have not already done so in your case.

Despite very robust winter planning by the health and social care system in Nottingham, demand on all services (hospitals, ambulance, 111 service and other services) significantly outweighed the available capacity, which meant additional actions had to be taken in January to ensure the safety of our patients.

Kind regards

Simon Parsons

Divisional Director, Surgical Division

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