This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Why bother

Posted By Anon111

"Why bother"

About: Claire House / Ashton & Golborne CMHT (Adults)

(as a service user),

Currently in crisis and suffering with depression anxiety and bpd 

Came out of hospital after od , no one been in touch 

I rang up yesterday eventually spoke to someone told to use skills - not helpful right now 

Rang assessment team - spoke to like rubbish 

Rang duty three times today - no one rings back 

Feel utterly let down and unsupported, and feels like these teams won’t do anything! 

I feel treated like an emotional attention seeker , with no help in a crisis 

Why bother trying to get support 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 06/02/2018 at 11:46
Published on Care Opinion at 12:32

Dear Anon111

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

Opinions
Next Response j
Previous Response k