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A very big thank you for listening

Story from nhs.uk

"A very big thank you for listening"

About: Thurrock Health Centre

I visited my GP just over a week ago and I would just like to say a very big thank you to the GP.

Firstly he was very apologetic for running late but in my view this was a good sign that he actually was giving his patients time.

When I spoke to him he gave me his complete attention and did not write on the computer whilst I was talking to him which put me at ease straight away as I really needed the Doctor to just listen as I am going through a lot of pain and family stress at the moment.

I know that Doctors are extremely busy and have limited time for each patient however I just wanted to say a very big thank you.

His kindness was appreciated very much.

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Responses

Response from Thurrock Health Centre 6 years ago
Thurrock Health Centre

Submitted on 18/01/2018 at 10:41
Published on nhs.uk at 12:01

On behalf of all the staff at Thurrock Health Centre I would like to thank you for taking the time to post such a positive review about your experience with one of our GP’s. We do strive to provide an excellent service despite increasing challenges and welcome feedback of any kind from our patients. We take all reviews very seriously and aim to address any concerns that patients have but also welcome encouraging, positive reviews such as yours and I confirm I will pass your comments to all of the staff.

Kind regards

Jayne Johns

Practice Manager

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