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About: Chilwell Children's Centre

(as a service user),

I met Tracy in neonatal and she really supported me when she came into the unit on a Wednesday, I was in their for months and always went to the coffee mornings for a chat, it made me feel a bit normal for a while as I found neonatal quite isolating. When I was discharged I still stayed in contact as a support link until my twins were well enough to come to little senses. I come to little senses every Friday and it gives me something to look forward to as I find it hard to get out and about. Tracy is also my family support worker and is helping me with feeding and getting out and about as I don't have much confidence. I feel at ease and know I can talk to her and she is always at the other end of the phone for help and support. I also visit the sensory room at chillwell a few times a week and the staff always help me in and out of the car and make me feel so welcome. I know I can ask for help or just a chat if I'm feeling a little down. I'm not sure what I would do without the sure start team as they are my main support link particularly Tracy. Thank you to all of you


Response from Tina Hancock, Sure Start Children's Centres Service Manager, Broxtowe District, Sure Start, Health Partnerships

Dear supported12

Thank you for taking the time to post your comments on Care Opinion we appreciate all feedback and use this to shape our services in the future.

It is FAB to hear that Tracey has supported you through your journey of becomming a new parent. The FAB Project is designed and delivered to meet the needs of families just like yours and it is great to hear that you have benefitted from all the varying types of support on offer.

The team at the Children's Centre are committed to helping wherever possible and provide a full range of activities and support that is tailored to individual needs.

May I wish you and your family all the best and that the new links you have made with the Children's Centre and other parents at the groups continue to be a source of support.

Thank you


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful