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Still depressed, still waiting. No one cares

Story from nhs.uk

"Still depressed, still waiting. No one cares"

About: Bedfordshire Talking Therapies

Self referred in Feb 2017. Had the phone call where I told them that CBTisn't suitable in my situation. As I had already had counselling in 2017 (that's a whole other stirt), apparently I've already had too much counselling on the NHS do it's CBT or nothing.

If u accepted nothing I'd statistically be a success so I accepted going in the CBT waiting list.

I received a letter written in such a way as to make it sound like I'd been assessed and was happy with the assessment. It said we'd agreed in CBT and it said I'd been put on a 6 to 9 month waiting list.

Still waiting (a year later) and no one answers the phone!!

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Responses

Response from Bedfordshire Talking Therapies 5 years ago
Bedfordshire Talking Therapies

Submitted on 01/05/2018 at 18:04
Published on nhs.uk at 19:06

Firstly, apologies for the late response to this post. We did not received an NHS Choices alert to say a comment had been left. We have remedied that now and will get alerts automatically from now on.

I am so sorry that you have waited so long to hear from us. Can I check that you have the correct number for the service as it has just been answered. It is: 01234 880400 But more importantly, something has gone awry with your referral as you should have heard from us by now. Posts on NHS Choices are anonymous so we cannot contact you directly. So please could you call the number or write to us: Bedfordshire Wellbeing Service (Improving Access to Psychological Therapies), Gilbert Hitchcock House, Bedford Health Village, 21 Kimbolton Road, Bedford, MK40 2AW and we can look into what has happened here. Additionally, you may want to make a formal complaint about your experience. You can email: elft.complaints@nhs.net to do this. Please accept my apologies once again. I hope you can make contact with us - to start again and get you back on track.

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