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"Help for patients that experience abnormal..."

About: Royal United Hospital

First ever experience of entering a hospital despite being around the half a century point in life, I found to be extremely scary - to the point of getting frequent panic attacks. I have had panic attacks before, and I was able to calm myself down, but when you have repeated attacks, six within an hour, for example, most during the nights as I lay there with nothing to do and listening to all the noises that goes on whist the nurses see to their patients. I was sent to the hospital by GP for infection that needed IV treatment at hospital, with the addition of extra pain relief. I expressed at the time of admission that I was extremely worried and that I was experiencing a fear of being in the hospital, why I don't know as I have never been in hospital so have no experience to base any fear on! I expressed several times, from the time I reached the SAU, to the treating team, and then the anaesthetist as they were minded to take the offending part out as the list allows, with priority given to emergencies (which is as it should be). The first night in the unit I was left in what I would describe as a consulting room, on a trolley with a sheet, all down flat. I told them this was the first time I had ever been admitted to hospital and I was nervous. I spent half the night trying to get a blanket. I didn't sleep. I was then transferred to the SSSU. I told the nurses I was nervous, and I had a few panic attacks. One nurse who asked if I was alright just replied "Oh well" and went on her way (busy, but she could not have spent two minutes to perhaps reassure me?). The following two days were anxious filled with visits from this doctor to that doctor. I said to all of them that I was very nervous and that this was my only ever visit to hospital. No one ever acknowledged this. The nights were bad with sleeplessness, with panic attack after panic attack. Each new doctor visit I reiterated that I am getting panic attacks. The op was cancelled - the relief was immense I can tell you. I spoke with the doctor who broke the news that I was relieved and she expressed a "uh - don't you want to get it all sorted" look. I then explained that I was absolutely petrified and that I was experiencing panic attacks frequently which was not helping my physical health. She asked what I wanted her to do about it. I dont know but surely you have enough compassion to address my fears?

I spent the next two nights sleepless again, and in the early hours of Sunday spent pacing up and down trying to calm down from several panic attacks all in a row. Nurse on duty saw me. Two HCAs saw me. Didn't even ask what was wrong. The question should be whether this is the NHS that we have built, that doctors are unaware of how to help someone with abnormal anxiety - not the normal, jittery, type anxiousness that all my peers experience but the kind that would make someone fake wellness just to get out of the hospital. I was feeling ashamedly suicidal.Going to take a while to get over this

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 16/01/2018 at 09:19
Published on nhs.uk on 18/01/2018 at 02:45


I am very sorry to read about your recent experiences at the RUH.

It would be difficult for me to respond without some specific information from you but we would be happy to discuss your experience with you.

We would like to investigate your concerns, please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net

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