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Apalling

Story from nhs.uk

"Apalling"

About: Stroud General Hospital

Despite an uber quick and incredibly basic triage, where virtually nothing was asked,

I was left to wait for about 1.5 hours. It was pretty quiet, and I watched as people came and went, whilst I was ignored. The receptionist said she would ask what was happening and when I went up again she said that the nurse had just brought the paper through stating that I needed to see the GP.

Why did she wait so long? It certainly wasn't through pressure of work!

Other people who came in after me, saw the doctor and left.

After a period of blindness and deafness, I would have thought the least she could do was actually fill in the GP form after she had seen me, not wait for 1.5 hours.

I left with no treatment, being too ill to stay any longer.

I am appalled and disgusted by how I was treated.

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Responses

Response from Stroud General Hospital 6 years ago
Stroud General Hospital

Submitted on 16/01/2018 at 11:14
Published on nhs.uk on 18/01/2018 at 02:45

Thank you for taking the time to feed back to us about your recent experience at the Stroud Minor Injuries and Illness Unit, but we are very sorry to hear that the service you received was not to the high standard we would expect. If you would like to discuss this further with us, please contact our Patient Experience Team in confidence on 0300 421 8313 or at yourexperience@glos-care.nhs.uk. In the meantime, your feedback will be shared with the MIIU Manager and our two Countywide MIIU Matrons for them to review with the team. Kind regards, Service Experience Team, Gloucestershire Care Services NHS Trust.

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