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Rebooking a new appointment

Story from nhs.uk

"Rebooking a new appointment"

About: Epsom Hospital

The butterfly centre staff are amazing... really lovely people!

But when I had to go to audiology to rebook my mothers appointment I was absolutely disgusted with how she was treated.. one receptionist didn’t even look up when she approached the desk... the second receptionist ignored her for a good few minutes while messing with paper clips...

eventually when she stopped playing with her paper clips the way she spoke to my mother was absolutely disgusting!!!

No niceness, no patience... she was completely abrupt and rude!!

Being a team manager for customer service.... I would have been sacked for how they both treated my mother!!

I’m appalled!!

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Responses

Response from Epsom Hospital 6 years ago
Epsom Hospital

Submitted on 17/01/2018 at 12:36
Published on nhs.uk at 14:06

We are so sorry to hear about your experience at the audiology ward. You can contact PALS, our patient advice and liaison service, who should be able to look into this further for you. Their email is: est-tr.PALS@nhs.net, and phone number is: 01372 735243(Epsom) and 020 8296 2508 (St Helier).

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