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They were reassuring and had a great sense of humour.

Posted By Mac 23

"They were reassuring and had a great sense of humour."

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Ambulance called when my 91 year old Mother fell and was unable to get up having hit her head .They arrived quickly and their standard of care was excellent.They were reassuring and had a great sense of humour.

Luckily Mum had no injuries and did not require admission to hospital.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 16/01/2018 at 15:06
Published on Care Opinion on 17/01/2018 at 00:07

Hi Mac 23,

Thanks for taking the time to get in touch to feed back so positively about the Scottish Ambulance Service and the care your Mum received.

This is a challenging time of year so it is really great for our staff to hear directly from patients about their positive experiences. I'm sure they'll be delighted to know that, alongside their professionalism and standard of care, their sense of humour is also being praised!

I am pleased to hear that your Mum did not require admission to hospital in the end and that she is up back on her feet.

Thanks again for the feedback, it is much appreciated.

All the best,

Mark

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