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ENT and Ultrasound units - Outpatient

Story from nhs.uk

"ENT and Ultrasound units - Outpatient"

About: Royal Preston Hospital / Ear, Nose and Throat

I had two appointments at this hospital, one with the ENT unit and one with the Ultrasound scan department. Both appointments came through really quickly and the appointment procedure was faultless.

I was very pleasantly surprised. All the staff were friendly and professional, the ENT consultant was very reassuring and put you at ease, and wasn't at all patronising as sometimes professional people can be without meaning to, he was really very good.

The Ultrasound doctor also very good. I couldn't fault it really - I think I would have got the same sort of treatment privately! At this moment in time when the NHS is so stretched I felt that to be able to offer this level of treatment to be worth feedback. Well done Preston!

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Responses

Response from Royal Preston Hospital 6 years ago
Royal Preston Hospital

Submitted on 16/01/2018 at 11:11
Published on nhs.uk on 17/01/2018 at 02:42

Thank you for letting us have an opportunity to celebrate the excellent service offered in ENT and Ultrasound.

Just as complaints are vital to learn from errors and help drive up our standards, positive feedback extremely important in highlighting where great service can be found, and also in boosting staff morale.

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