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"hell on earth"

About: William Harvey Hospital (Ashford) / Accident and emergency

arrived with my 91 year old Father who was in pain with a catheter and bleeding heavily, he also has dementia. only 4 people in A&E including a homeless man that was lying across 4 seats snoring, he had wet and soiled himself the smell was disgusting. Was given a card then told to go to reception, again had to explain the reason we were there, told to take a seat.

After 1 hour called by nurse, again explained the reason we were there, blood pressure taken, told to take a seat.

Another 2 hours later taken to another nurse, again had to explain why we were there.

Catheter removed and put back in, by now my father was bleeding quite badly, told he had to be seen by a doctor.

My dad was very sore by then and wanted to lye down, told he had to take a seat.

2 hours later doctor arrives, he says they are worried a blood clot may form and block his catheter, he would like to admit him but no beds, again I asked if he could lye down, and was told no, sorry no beds or trolleys available.

A drunk consistently bothered by father, swearing and interfering with him, security kept on having to take him away, filthy floors, awful place, my fathers first time in Kent, as we have moved him from Essex, hopefully his last, shameful way to treat the elderly, the lady next to us had been there in a chair for 17 hours waiting for a bed, and when we left the stinking homeless man was still there. Diabolical

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Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)
Submitted on 18/01/2018 at 13:49
Published on nhs.uk at 16:02


We are very sorry to hear about your father's experience.

If you would like us to look into your concerns please contact the PALS team.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

We hope your father is making a good recovery.

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