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Delay in results due to secretaries taking...

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"Delay in results due to secretaries taking..."

About: Queen Elizabeth Hospital Birmingham

I had a breath test 7th December was told to phone consultants secretary 21st December if I had not heard from the hospital by then. I phoned to be told secretary broke up 20th December she would be bk 27th or 28th December they was not sure what day. I phoned bk 28th was told she is still off until 2nd January 2p18 I phoned on this day to be told she will not be in until 3rd January I phoned again on 3rd January to be told she is in however she is not taking call as she has a backlog of work to catch up on.

Why do consultants have secretaries who have this amount of time off and no cover. I am making a formal complaint as I think this is unacceptable and may I add I have still had no results or communication from the hospital

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Responses

Response from Queen Elizabeth Hospital Birmingham 6 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 12/01/2018 at 16:44
Published on nhs.uk at 17:37

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the recent difficulties you have had when contacting the hospital. The senior staff responsible for Gastrointestinal and Liver services are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you have not done so already, and are happy to do this please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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