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"A different New Year"

About: University Hospital Of North Durham / Accident and emergency

Was admitted to AMU via A&E on Friday 29th December having been brought in by ambulance for breathing and urinary problems. Existing conditions following a stroke resulted in a plethora of tests, x rays and samples analysis. The staff were extremely busy but appeared to be working collectively as a team and I have nothing but admiration for their abilities to work in such demanding conditions. I was eventually admitted to AMU Room 39 where care and concern from staff was the norm, despite them being under constant pressure. The highlight for me was the way in which everyone pulled together most ably demonstrated on New Years Day when the ovens broke down and the nurses and domestic staff provided a meals service despite the difficulties. I was moved in the early hours of 2nd January to Ward 2 Bedroom 4 where the care continued. I was finally discharged the same day and, whilst I was still disorientated from the Sepsis and medication, probably made a nuisance of myself and for which I would apologise. I could not have asked for better care, given the circumstances and, despite persistent news coverage elsewhere to the contrary, would congratulate all staff on their dedication to getting me well enough to return home.

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham
Submitted on 15/01/2018 at 16:44
Published on nhs.uk at 17:31


Thank you for providing feedback on your recent visit to A&E, AMU and Ward 2 at University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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