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"First class service"

About: St Michael's Hospital (Hayle)

Went in for a foot operation (Akin Osteotomy and Weil's Osteotomy). It’s a small and personal hospital with comfortable armchairs to wait in. Everywhere was clean and warm and staff were reassuring and friendly.

The porter who escorted me to the operating theatre was knowledgeable, friendly and polite. The theatre nurse and anaesthetist were comforting and highly professional. From the time I woke up, intil I left, I had no pain in my foot which attests to the skill of one particular surgeon and his team. My four-bed ward was lovely and fully staffed.

Plenty of people to ensure you are comfortable and to answer questions. Most post-operative patients were on crutches and had to ask for help when accessing the lavatory or shower.

Nobody had to wait after pressing their bell for assistance. Everyone was so helpful and friendly.

Nothing was too much trouble - even the food was good and last but not least, the bed was so soft, I slept all night!

Thoroughly recommended.

Thank you St. Michael's and the satff of St. Joseph's Ward. Jane O'Mahoney

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Submitted on 01/03/2018 at 12:59
Published on Care Opinion at 18:08


Dear Jane O'Mahoney

Thank you for taking the time to post the review for St Michaels Hospital (Hayle).

Apologies for the delay in responding to you. I will ensure that this is shared with our staff at St Michaels Hospital and hope that you are recovering well from your recent operation.

Kind regards

Jenny Howley

Patient and Family Experience Officer

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