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Receiving letter after my appointment

Posted By charazc57

"Receiving letter after my appointment"

About: Rotherham Hospital / Respiratory medicine

(as a service user),

After the initial concern over being advised that I could have been exposed to a third-party with TB whilst on in-patient at Breathing space. I can only praise the professionalism of the specialist nurse (Tracey) in the Tb unit.

I received a full  explanation of the risks and a description of the tests I was to undertake.

The only criticism I have is on relation to the notification process through post,. The letter asking me to contact the hospital arrived after my appointment with Tracey.

Obviously something wrong with either the secretarial support or the hospital mail room. 

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 12/01/2018 at 16:24
Published on Care Opinion at 16:31

Dear charazc57

Hello my name is Samantha, firstly I would like to thank you for your feedback through Care Opinion and I am pleased that staff at Breathing Space were professional and caring as we expect and you deserve. I also note your comment regarding the postal notification process. If you would like us to follow this up please contact the Patient Experience Team on 01709 424461 in the first instance.

Kindest regards

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