"The letter does not say what I am being referred for"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by friend723 (as ),
I received a letter from DART on which it says ‘Important info from your GP’. However, I have read the letter thoroughly and cannot find any information specific to me and my GP. The only thing that has any relevance is the request for me to make an appointment. As it has no date on the letter nor does it tell me what the appointment is for, I am left guessing what treatment it is for. While this may be fine for those people only having one treatment, it can be quite confusing for people like me who are attending the hospital for several different things.
When I call the number, I am asked for a reference number and password from the letter; they then also go on to ask me a series of other questions such as my address and date of birth – if they are going to ask all those questions anyway why do they have with a number and password?
I was then given a choice of which hospital I would like to be treated at. I didn’t mind which but was told that I had to make a choice. I said I would rather go to Newton Abbott but didn’t mind going to Torbay. They told me a date very far in advance for the appointment so I asked when the appointment would be if I went to Torbay and it would be much much sooner. Why, when I said I didn’t mind, did they not offer me the sooner appointment?
I have been through a lot and always had excellent service form the NHS in the past but I have never experienced anything like this – In my view it is bureaucracy gone mad!