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"Parapet Wing - Breast care unit - Outstanding"

This is the second time I have been referred to the Parapet unit for a lump in my breast. I cannot recommend them highly enough. I was seen within 3 working days from the referral from my doctor. On my recent visits I have been seen within 5 mins of my appointment time and treated with professionalism and kindness. I had a mammogram and ultrasound and then immediately sent to have a biopsy. The follow up appt was made before I left the hospital giving me the assurance I didn't have to wait too long. If any appt changes are required they call you, explain why so as not to cause undue worry and send both email and text appt reminders. Faultless service... thank you to all the staff . Feel blessed to have this unit in my health authority

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Responses

Response from Frimley Health NHS Foundation Trust 5 years ago
Frimley Health NHS Foundation Trust
Submitted on 11/07/2018 at 17:13
Published on nhs.uk at 18:06


Thank you for your feedback we are very glad to hear that you had a positive experience, the team will be pleased to receive your feedback which we will share with them. It is very nice to hear that we got your journey and appointments right first time.

Many Thanks

Angela Ballard

Head of Patient Experience

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