"Poor service!!"

I was first seen by the specialist mental health service in October 2017.

I was appointed a member of staff as my care coordinator.

When I was assessed by the member of staff, she automatically assumed I was on benefit stating ‘most people with mental health problems usually are’. She then proceeded to ask me how I spend my income and how I can afford gym membership. The member of staff then went on to ask me if my disabled mother ‘gets much excersise’ and whether or not she gets benefit and what she uses her income for. This is all totally irrelevant, my mother wasn’t even present. When the member of staff asked me on a scale of 1-10 how anxious I was, she laughed at my reply of 10. How is this amusing?!

I’ve been waiting 2 months for a call back, and over a month for a response regarding seeing a different care professional! I’m evidently being avoided. I have called the service on numerous occasions and have heard nothing! These two people are always in ‘meetings’ whenever I call. At one stage, the receptionist gave me an appointment to see a different member of staff but it was then cancelled without my knowledge. I called up last month to cancel my psychiatry appointment due to ill health, but the centre didn’t acknowledge my call and proceeded to send me a warning letter. In this letter they threatened to discharge me by the 10th of this month unless I got in contact. I called up at the beginning of December to state the importance of me remaining under the psychiatrist, and they said the relevant person would call me back! It’s now the 10th and I still haven’t heard anything?! It’s as though I’m being pushed out.