"Phoning to book an appt - good experience with DART"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat Royal Devon & Exeter Hospital (Wonford) Ear, Nose and Throat EX2 5DW
Posted by Tinnitus patient (as ),
I have just phoned DART to make an appointment following a referral from my GP and would like to say it was a very positive experience.
My call was answered within 3 rings and lasted less than 4 minutes. The person I spoke to called Sheila was very professional and friendly and found my details quickly from the UBRN.
She was able to give me a choice of about 5 hospitals in Devon and suggested the closest one to me. She then offered 3 different days for an appointment and different times of the day to choose. She then explained what would happen next (the RD&E will write to me to confirm appt) but if I didn't receive a letter to just go along to the Ear Nose & Throat Clinic at the appointment time.
I realise my referral is probably a little more straightforward than some others but I would like to say I found the service very easy to use and good to have a friendly listening ear on the end of the line! Many thanks.