"Phoning to book an appt - good experience with DART"

About: Devon Access and Referral Team (DART) Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat

(as the patient),

I have just phoned DART to make an appointment following a referral from my GP and would like to say it was a very positive experience.

My call was answered within 3 rings and lasted less than 4 minutes. The person I spoke to called Sheila was very professional and friendly and found my details quickly from the UBRN.

She was able to give me a choice of about 5 hospitals in Devon and suggested the closest one to me. She then offered 3 different days for an appointment and different times of the day to choose. She then explained what would happen next (the RD&E will write to me to confirm appt) but if I didn't receive a letter to just go along to the Ear Nose & Throat Clinic at the appointment time.

I realise my referral is probably a little more straightforward than some others but I would like to say I found the service very easy to use and good to have a friendly listening ear on the end of the line! Many thanks.

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Response from Susan Pearce, Project Support Manager, DART (Devon Access & Referral Team), NHS Devon

Dear ‘tinnitus patient’

I’m glad that you had such a positive experience of using the DART service and I’d like to thank you for taking the time to give your feedback, it’s very much appreciated. I’ll make sure that we pass your comments on to Sheila who I’m sure will also be pleased.

Kind regards,


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