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Ward 3E Crosshouse Hospital

Posted By MM71

"Ward 3E Crosshouse Hospital"

About: Crosshouse Hospital / Stroke Care

(as a relative),

My elderly Aunt suffered a stroke and was admitted to Ward 3E at Crosshouse Hospital.   Unfortunately, there was nothing that could be done and she died there the next day.   The care she received from each and every member of staff was exemplary - despite not being conscious for a lot of the time.   As a family, we felt that they were also caring for us and everyone from the consultant to the lady bringing us tea were exceptionally kind.     With all the negativity surrounding health services these days it was good to experience service at its best.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/01/2018 at 14:53
Published on Care Opinion at 17:16

picture of Eunice Goodwin

Dear MM71,

Please accept my condolences. I must thank you for taking time to share this poignant story a such a sad time for you and the family. It is good to hear that you and the family all felt cared for, you are right, that is care at it's best.

I will make sure this is shared will all the team.

Best wishes,

Eunice

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