"A breath of fresh air"

I visited the urgent care department on a Sunday morning last year.

The department is quite new and I hadn’t been there before but was very impressed with the facilities and the site up.

The reception staff were polite and did what they were there to do.

After around 10 minutes I was called through and saw a nurse who was particularly friendly and helpful, I was sent for an X-ray and was told to come back and wait afterwards when I would be called in again.

I went for the X-ray which is in an older part of the hospital, there was no queue and I was seen within 5 minutes, again the lady there got on with the job in hand and was polite.

I went back down to the waiting area for approx 20 minutes and was called through again by the nurse who dealt with my injury. She was again very helpful and I commented that I was generally impressed with the service from arrival through to departure.