"Amazing, dedicated caring people"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Trauma & orthopaedics

(as the patient),

I was unlucky enough to have a fall and visited the A& E department at approx 11am. I waited no longer than 15 mins to be seen in the Minor Injuries Assessment Unit. I was sent for x-ray and it was obvious I had done significant damage to my ankle. 2 broken bones and a snapped bone. I was then taken to resuscitation where I was sedated, my bones manipulated back into place and my leg put in a plaster cast. I had another x-ray then was then transferred to Ward 61 at around 2pm, 3 hours after arriving at A& E. There is so much negativity around A& E waiting times just now I felt it was only right to share my positive experience. Staff on ward 61 are amazing, dedicated caring people, won't be able to thank them enough for the care I received before and after my operation the next day. Only downside was seeing how stretched the staff were on the ward, they really do never stop, and I never realised how busy a night shift actually was.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde

Dear EC2018

Thank you for taking the time to post on Care Opinion. I am pleased to read about the level of care that you received in our A&E Department and Ward 61 at the Glasgow Royal Infirmary.

I will ensure that your kind words are shared with the staff. They will all be delighted to receive your feedback.

I wish you a speedy recovery.

Best Wishes

Nicole

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