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Excellent service

Story from nhs.uk

"Excellent service"

About: Royal Shrewsbury Hospital

A superbly run department. I was treated with respect from the moment I arrived in reception until I was discharged.

Everything was explained to me very clearly before and during the procedure. Every member of staff I met ensured they introduced themselves.

I was looked after so well by the nurses, student nurses, healthcare assistants and doctors. Everyone made sure I felt at ease and made the whole experience less stressful. Thank you so much for your care.

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Responses

Response from Royal Shrewsbury Hospital 6 years ago
Royal Shrewsbury Hospital

Submitted on 18/01/2018 at 17:30
Published on nhs.uk at 19:01

Good afternoon,

Thank you for taking the time to feedback your recent experience of the Endoscopy Unit.

I am pleased to hear of your positive experience.

Receiving feedback is important to us and means a lot to the staff and so thank you for sharing it.

I have shared it with the Operational Manager for Endoscopy so she can let her team know of your positive experience.

I do hope you are feeling better.

Kind regards

Patient Experience Team

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