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"Not an effective learning experience"

About: The Walton Centre NHS Foundation Trust

(as a service user),

The Pain Management Programme just was not inclusive despite its statements that they were.

I struggled despite all their promises to provide adapted learning materials because these were not always forthcoming and one clinician left me without materials that I was required to apply during the rest of the course. They also later blamed my having to have special handouts for them forgetting to bring handouts for the rest of the group.

Towards my last days on the course people were texting and even answering phone calls during sessions interrupting and talking over each other and even talking over clinicians while they were delivering sessions. This was not an effective learning experience for me because of these problems.

I think people should be wary of using the course if you have learning disabilities.  


Response from The Walton Centre NHS Foundation Trust

We are very sorry to read about your experience.

We understand that you have raised this issue with our Patient Experience Team who will be in contact with you by Monday to discuss this further. We will conduct an investigation and respond to each of your concerns.

  • Dissappointed thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Dissappointed (a service user)

I find it interesting that it is only in the public domain you "announce" you are going to respond by Monday yet your Patient Experience Team have not had the professional courtesy to inform me privately.

I think this is disappointing but unsurprising.

Certainly well below the standard for dealing with complaints I would hope for from an NHS Trust.