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"Maternity Care"

About: Crosshouse Hospital / Maternity care

(as a service user),

I am currently pregnant with my third child. After 2 slightly complicated pregnancies which were both consultant led and led to elective sections I am understandly apprehensive about a third pregnancy.

After contacting AMU to make my initial booking appointment with a midwife I was informed that there was a long wait for an appointment due to staff absences. This results in me not being seen by a midwife until I am nearly 12 weeks pregnant. From there I will need to be allocated a scan appointment quickly to ensure I am within the windows for Cubs scan and will also mean I will not see my consultant at the 12 week appointment and will need to be referred back to the consultant clinic.

This results in increased anxiety with unanswered questions and worries about my current pregnancy, more appointments that was originally necessary and a short notification times for scans and appointments which will result in problems for my own workplace.

I have nothing but the highest respect for the midwifery staff and Doctors and have always received excellent care. However, I am very disappointment that the health board is not putting measures in place to increase appointment availability. Surely extra clinics could be added to support the amount of pregnant woman or additional staff allocated to support the midwifes who are struggling with patient numbers?  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/01/2018 at 17:05
Published on Care Opinion on 11/01/2018 at 09:10


picture of Eunice Goodwin

Dear Myopinion87,

I am sorry, you sound quite distressed and we really don't want you to be. I have had a quick chat with a senior nurse about your story. We wondered if having a chat with her could be helpful to reassure you that you will be well looked after. If you would like to contact Jo on 01563 825657, Jo can help to set up a suitable time for you and our senior nurse to have a phone chat.

I do hope you take the chance to discuss your concerns so your mind can be put at ease.

Best wishes,

Eunice

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