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"Hip replacement"

About: Wansbeck Hospital

Had my hip replaced on the 2nd of January 2018. I was immediately checked in at Ward 15, The paperwork was very efficiently completed, seen by the antheatist who comprehensively explained procedures, I was very shortly taken to the operating theatre where again all was very efficient and professionally conducted. At recovery there was a nurse with me all the time which made me feel secure and confident.Then taken to Ward 10 where I felt that the staff were exceptional, caring and empathetic.

Considering the negative reports that are portrayed in the press, I could not disagree more strongly with them the treatment I received was of the highest standard. "thank you Wansbeck".

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Responses

Response from Wansbeck Hospital 6 years ago
Wansbeck Hospital
Submitted on 05/01/2018 at 07:07
Published on nhs.uk at 10:30


Dear Mr Barsack,

What a heart warming review to read first thing in the morning ! Thank you for taking time to reflect on all the components of care that contributed to you having such a positive experience with us.

The Wansbeck orthopaedic team will be delighted to know that they got everything right for you - they really want to pay attention to all the little things that make a difference.

Sometimes it’s hard to get the positive stories about the NHS into the national press,

I agree - thank you for your part in cheering on busy staff who are deeply committed to high quality care !

With all best wishes for a great recovery,

Annie

Annie Laverty - director of Patient experience

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