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"NHS Dr customer care"

About: Dr A Naeem & Partners, the New Surgery

Referred to physio for my back 3 months later get a phone call saying sorry Dr didn’t actually do it but we will do it now another 2 months wait and time before that refered for counselling was told 6 weeks I will be in treatment after my mums death .... 2 1/2 months nothing chased up and again someone forgot to sort referral

And then sat waiting for my b12 injection nurse late then the staff want to talk rudely towards myself and made me feel bullied and so unwelcome I cancelled my appointment and changed doctors augery ... such a shame

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Responses

Response from Dr A Naeem & Partners, the New Surgery 6 years ago
Dr A Naeem & Partners, the New Surgery

Submitted on 04/01/2018 at 14:34
Published on nhs.uk on 05/01/2018 at 03:11

We are sorry to learn of your concerns regarding your referral and understand that this has now been resolved and you are receiving treatment. We are also sorry that the nurse appointment this morning was slightly later than originally scheduled for, she was dealing with her previous patient, unfortunately this does sometimes happen.

The staff here were not intentionally rude, and regret that you feel this way. I am advised that they asked you to move your car which was parked blocking the emergency fire escape route, this was a reasonable request and the space is clearly marked as a Fire Exit route.

Please contact Practice Manager if you wish to discuss this matter further and we hope that you will find service to your satisfaction at your new surgery.

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